Privacy Notice

Privacy policy of the company Teleskop Service Ransburg GmbH

 

General:

Teleskop Service Ransburg GmbH attaches great importance to the protection of your personal data.

It is important to us to inform you about what personal data is collected, how it is used and what options you have in doing so.

  1. Where can I find the information that is important for me?
    • This general data protection notice provides an overview of the points that generally apply to the processing of your data by Teleskop Service Ransburg GmbH. Supplementary information on data protection when using our products and services, in particular on purposes of use, deletion periods, etc., can be found in the data protection notices for the respective product and service.
     
  2. On what legal basis does Teleskop Service Ransburg GmbH process my data?
    • We process your data in accordance with the rules of the European and German data protection laws (the regulations mentioned below are those of the European General Data Protection Regulation, DSGVO for short), i.e. only insofar and as long as
      1. it is necessary for the fulfillment of a contract with you or for the implementation of pre-contractual measures and legal retention periods, which are made at your request (Art. 6 para. 1 b DSGVO).
      2. you have given your consent to the processing (Art. 6 para. 1 a DSGVO)
      3. the processing is necessary to protect legitimate interests of us or third parties, e.g. in the following cases: Assertion of claims, defense in legal disputes; detection and elimination of misuse; prevention and investigation of criminal acts; ensuring secure IT operations (business consultancies); (Art. 6 para. 1 f DSGVO)
      4. due to legal obligation, e.g. storage of documents for commercial and tax purposes (Art. 6 para. 1 c DSGVO), or in the public interest (Art. 6 para. 1 e DSGVO).
      5. the further processing is carried out for another purpose in order to anonymize data so that the reference to a person no longer exists (Art. 6 para. 4 DSGVO)
     
  3. What rights do I have?
    • You have the right to
      1. request information on the categories of data processed, the purposes of processing, any recipients of the data, the planned storage period (Art. 15 DSGVO);
      2. request the correction or completion of incorrect or incomplete data (Art. 16 DSGVO);
      3. revoke a given consent at any time with effect for the future (Art. 7 Abs. 3 DSGVO);
      4. to object, on grounds relating to your particular situation, to data processing that is to be carried out on the basis of a legitimate interest (Art. 21 Abs. 1 DSGVO);
      5. request the deletion of data demand, in certain cases within the scope of Art. 17 DSGVO
        • in particular insofar as the data is no longer required for the intended purpose or is processed unlawfully, or you have revoked your consent in accordance with (c) above or declared an objection in accordance with (d) above;
      6. to demand the restriction of data under certain conditions, insofar as deletion is not possible or the obligation to delete is disputed (Art. 18 DSGVO);
      7. to data portability, i.e. you can receive your data that you have provided to us in a common machine-readable format, such as CSV, and, if necessary, transfer it transfer it to others (Art. 20DSGVO);
      8. complain about the data processing to the competent supervisory authority complain.
     
  4. Does Teleskop Service Ransburg GmbH perform credit checks and cooperate with credit agencies?
    • Teleskop Service Ransburg GmbH carries out a credit check before concluding a contract if it is to provide services that will only be remunerated later. The purpose is to protect against payment defaults. To check your creditworthiness we use data about you and payment experiences from existing contracts with Teleskop Service Ransburg GmbH. Thereby
      information such as name, address, date of birth and customer number, the term of your contracts term of your contracts, your order history, payment transactions and sales figures. If information from our company is not sufficient for a credit check, we also obtain information from credit agencies and debt collection companies. For this purpose, we transmit your name, address, date of birth and IBAN to them. If we receive data from credit agencies or debt collection companies, we also use scoring if necessary, which is carried out either by the requested credit agencies or by us. This involves calculating the probability that a customer will meet his or her payment obligations in accordance with the contract. Scoring is based on a mathematically and statistically recognized and proven procedure.
      We store the result of the credit assessment for one year. The legal basis for this data processing is Article 6 (1) b DSGVO.
      • We cooperate with the following credit agencies and collection agencies when necessary:
        • Creditreform München Ganzmüller, Groher & Kollegen KG
        • prodecteam GmbH.
     
  5. Will my data be used for advertising or market research purposes?
    • We use your personal data for advertising or market research if you have given your consent; you can revoke your consent at any time for the future. We will point out the possibility of revocation to you when obtaining consent. Different regulations apply when you are online, i.e. surfing our Internet pages or using our apps. Information on this can be found in the data protection information of the respective online offer/service.
     
  6. To whom does Teleskop Service Ransburg GmbH pass on my data?
    • To so-called order processors, which are companies that we commission with the processing of data within the scope provided by law, Art. 28 DSGVO (service providers, vicarious agents). Teleskop Service Ransburg GmbH remains responsible for the protection of your data even in that case. We commission companies in particular in the following areas: IT, sales, marketing, finance, consulting, customer service, human resources, logistics, printing
    • To cooperation partners who provide services on their own responsibility for you or in connection with your Teleskop Service Ransburg GmbH. This is the case if you order services of such partners from us or if you consent to the involvement of the partner or if we involve the partner based on a legal permission. In addition, Teleskop Service Ransburg GmbH strives to cooperate with other service providers (e.g. logistics services).
    • Due to legal obligation: In certain cases we are required by law, to transmit certain data to the requesting government agency.
     
  7. Where will my data be processed?
    • Your data is processed in Germany and abroad. In some cases, your data is also processed in countries outside the European Union (i.e. in so-called third countries), currently for example:
      • Storage/hosting of customer data (except traffic data) by Amazon Web Services EMEA SARL, Microsoft Ireland Operations Ltd and Salesforce.com Germany GmbH in Europe. Only administrator accesses in the context of technical support are possible from the USA.
    • In addition, the following applies: If data processing takes place in third countries, this takes place insofar as you have expressly consented to this or it is necessary for our provision of services to you or it is provided for by law (Art. 49 DSGVO). A processing of your data in third countries only takes place insofar as it is ensured by certain measures that an appropriate level of data protection exists for this (e.g. adequacy decision of the EU Commission or so-called appropriate guarantees, Art. 44ff. DSGVO).
     
  8. Where can I find further information on data protection at Teleskop Service Ransburg GmbH? 
  9. Who is responsible for data processing? 
  10. Who is my contact if I have questions about data protection at Teleskop Service Ransburg GmbH? 

We will also gladly forward all questions to our contact person,

Your Teleskop-Service Ransburg GmbH.

 

Status: 01.01.2023

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